By callmepandeyji.com HCLTech Nagpur is hiring for Service desk Specialist role which required 3-8 years of experience. Don’t miss this chance and Apply now.
About the job
JOB DESCRIPTION OF SERVICE DESK SPECIALIST
Required Exp for Service desk Specialist – 3 To 8 yrs
Location – Nagpur
- Excellent Communication with International Voice Support experience.
- Hands on experience in Mobility related Application & Desktop/General system related issues
- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
- In-depth experience knowledge on MS office/O365
- Experience in Telecom will be added advantage.
Roles & Responsibilities.
- To maintain high efficiency in handling escalated calls from L1 team.
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance
- Handling all the queues efficiently and work towards case closure.
Apply Link:- https://www.linkedin.com/jobs/view/4224878864
Prepare from here- https://callmepandeyji.com/category/service-desk/
Service Desk Roadmap- https://callmepandeyji.com/service-desk-interview-roadmap-2025/
FULL Service Desk Blog- https://callmepandeyji.com/category/service-desk