Quiz for Service desk interview 2025

Quiz

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Network Quiz

quiz helps us to increase our knowledge

1 / 30

Multiplexing technique that shifts each signal to a different carrier frequency

2 / 30

. . is virus that inserts itself into a system's memory. Then it take number o f actions when an infected file is executed.

3 / 30

In networking terminology UTP means

4 / 30

Which of the following ISO level is more closely related to the physicalcommunications facilities?

5 / 30

A network which is used for sharing data, software and hardware among several users owning microcomputers is called

6 / 30

Where does Bridge operate in OSI model?

7 / 30

Encryption/decryption provides a network with

8 / 30

Which of the following uses the greatest number of layers in the OSI model?

9 / 30

The Address Resolution Protocol (ARP) is used for :

10 / 30

An example of an analog communication method is

11 / 30

You are in the process of analyzing a problem that requires you to collect and store TCP/IP Packets. Which of the following utilities isbest suited for this purpose?

12 / 30

Repeater operates in which layer of OSI model?

13 / 30

Data security threats include

14 / 30

Geostationary satellites

15 / 30

.... ..is the continuous ability to send and receive data between interconnected networks.

16 / 30

Communication between computers is almost always

17 / 30

Internetlike networks within enterprises.

18 / 30

. . . . . is primarily used for mapping host names and e- mail destinations to IP address but can also be used for other purposes.

19 / 30

In resources are allocated on demand.

20 / 30

In OSI model, when data is sent from
device A to device B, the 5th layer to receive data at B is

21 / 30

Packets ofthe same session may be routed through different paths in:

22 / 30

Which IEEE Standards is used for Wi/Fi systems?

23 / 30

Which one ofthefollowing uses UDP as the transport

24 / 30

The store and forward mechanism is used in

25 / 30

.... .....is the most important/powerful computer in a
typical network.

26 / 30

Routers operate in which layer of the OSI model?

27 / 30

Adistributed network configuration in which all data/ information pass through a central computer is

28 / 30

What is the commonly used unit for measuring the speed o f data transmission?

29 / 30

What can happen at a Token Ring station?

30 / 30

During networking, the processor of the CPU asking each terminal whether it wants to send a message is called

Your score is

0%

Versant Mock Test

This mock test is for practice versant test.

1 / 100

Staying /here how /long are you.

2 / 100

Are they /where/ going?

3 / 100

You/ again / to see/ I didn’t /expect.

4 / 100

As / many/ orders/ he will/complete/ as he can.

5 / 100

David/for business/ travels frequently.

6 / 100

A local hotel / 30% discount/has / agreed to offer.

7 / 100

What /had/ occurred/ in their absence/they discovered.

8 / 100

Has /fortunately/a nearby office/ become /vacant.

9 / 100

The_____ rises in the east.

10 / 100

The product is out of stock until the next_____ arrives.

11 / 100

Delhi is the_______ of India.

12 / 100

The class______ to be close indefinitely because of the summer schedule.

13 / 100

The training program_____ a wide selection of courses to any interested employee at a minimum charge.

14 / 100

If you don’t_______ the height of requirement, you are not allowed to get on the ride.

15 / 100

We had planned to go hiking today, but the weather was so bad that we had to come up with an_______ plan.

16 / 100

My friend, who lived in New York all his life, do me a personal_____ of the city.

17 / 100

Where there is a______ there is a way.

18 / 100

Monkeys are one of the most athletic________ .

19 / 100

She gets her supplier at a________ rate because she buys in bulk.

20 / 100

Negotiations came to a halt as struggled to reach terms that were_______ to both parties.

21 / 100

Some_______ were more concerned of their own business.

22 / 100

Singers have a_______ voice.

23 / 100

It looks like this document has been edited already – is this the final_____.

24 / 100

I wanted to buy the book, but the bookstore didn’t have any in______. They expect to receive more next week.

25 / 100

The new trainees are______ along just fine.

26 / 100

An increasing_______ of businesses have recently shut down due to the economic downturn.

27 / 100

The company_____ its target last year and reported a profit.

28 / 100

For details about the_____, please consult the instruction manual.

29 / 100

I need to______ my hotel reservation. I won’t be staying there anymore.

30 / 100

I’m not sure I can come tomorrow. I’ll have to______ my schedule.

31 / 100

She was a junior manager but now she has been _______ to a senior management position.

32 / 100

I’m a salesman. And you, what do you_______?

33 / 100

I know you love traveling abroad. Would you be________ in a position in our overseas office?

34 / 100

A good police is always_________to customer request within 24 hours. Otherwise, they tend to become annoyed and may find other providers.

35 / 100

Although sales were down last quarter, the owner had high_________that business would improve soon.

36 / 100

Thank you very much for your help on such short______. It helped us immensely when time was running out.

37 / 100

The employees of our factory must follow a strict set of safety________.

38 / 100

In my company it is the manager’s job to divide work______the team members.

39 / 100

Before you drive over the bridge you have to_______the money at the booth.

40 / 100

You may not be______with these methods, but there’s no question that he makes a lot of money for the company.

41 / 100

The bill wasn’t right. I think they______a mistake.

42 / 100

Can I bring you something to_______? Perhaps tea or coffee?

43 / 100

I haven’t eaten anything all day. I’m so_________!

44 / 100

You’re driving too______. You should slow down.

45 / 100

I haven’t eaten anything all day. I’m so________!

46 / 100

Finally, everything I had to do is finished now that the project has reached its__________.

47 / 100

The department is responsible for the mistake so they will have to_____the cost of the failure themselves.

48 / 100

The training programme_____a wide selection of courses to any interested employee at a minimum charge.

49 / 100

It's_______to be seen whether the company will stay in business next year.

50 / 100

I had to take out a _______from the bank to cover the cost of replacing the roof of my house.

51 / 100

Thank you very much for your help on such short________. It helped us immensely when time was running out.

52 / 100

My ______are ringing because the music was so loud at the concert.

53 / 100

This is cutting _______technology – it’s the best in the market.

54 / 100

I don’t _______what I wrote. I’m going to rewrite it completely.

55 / 100

I was recently_______from the Berlin office to the Tokyo office.

56 / 100

The elevator is broken, so you will have to take the _______to get to the second floor.

57 / 100

The amount of air pollution in this town has increased substantially _______the factory opened.

58 / 100

When it rains, there are ______clouds in the sky.

59 / 100

Let’s _______tomorrow’s presentation until next week. I’m just too busy to prepare for it right now.

60 / 100

My flight departed ten minutes later than scheduled but arrived on ______at the destination.

61 / 100

  1. The man ______his car keys and spent an hour looking for them this morning.

62 / 100

  1. Can you turn the lights _____? I can’t see anything.

63 / 100

How many languages can you____?

64 / 100

A web cookie is a small piece of data that is_______

65 / 100

What translates IP address into MAC address?

66 / 100

Hardware address is known as _______?

67 / 100

_______adjusts the segment size to be smaller than MTU.

68 / 100

How many versions of IP's are there?

69 / 100

Version 6 of IP address has how many bits.

70 / 100

What is the format of IP address?

71 / 100

Encryption/decryption provides a network with

72 / 100

Internetlike networks within enterprises.

73 / 100

.... ..is the continuous ability to send and receive data between interconnected networks.

74 / 100

Which IEEE Standards is used for Wi/Fi systems?

75 / 100

Routers operate in which layer of the OSI model?

76 / 100

Which of the following uses the greatest number of layers in the OSI model?

77 / 100

Where does Bridge operate in OSI model?

78 / 100

Repeater operates in which layer of OSI model?

79 / 100

. . is virus that inserts itself into a system's memory. Then it take number o f actions when an infected file is executed.

80 / 100

. . . . . is primarily used for mapping host names and e- mail destinations to IP address but can also be used for other purposes.

81 / 100

Data security threats include

82 / 100

You are in the process of analyzing a problem that requires you to collect and store TCP/IP Packets. Which of the following utilities isbest suited for this purpose?

83 / 100

Geostationary satellites

84 / 100

In OSI model, when data is sent from
device A to device B, the 5th layer to receive data at B is

85 / 100

Multiplexing technique that shifts each signal to a different carrier frequency

86 / 100

In resources are allocated on demand.

87 / 100

.... .....is the most important/powerful computer in a
typical network.

88 / 100

During networking, the processor of the CPU asking each terminal whether it wants to send a message is called

89 / 100

An example of an analog communication method is

90 / 100

A network which is used for sharing data, software and hardware among several users owning microcomputers is called

91 / 100

Communication between computers is almost always

92 / 100

In networking terminology UTP means

93 / 100

What is the commonly used unit for measuring the speed o f data transmission?

94 / 100

Adistributed network configuration in which all data/ information pass through a central computer is

95 / 100

The store and forward mechanism is used in

96 / 100

What can happen at a Token Ring station?

97 / 100

Which of the following ISO level is more closely related to the physicalcommunications facilities?

98 / 100

The Address Resolution Protocol (ARP) is used for :

99 / 100

Packets ofthe same session may be routed through different paths in:

100 / 100

Which one ofthefollowing uses UDP as the transport

Your score is

The average score is 53%

0%

Preparing for a Service Desk interview is crucial! Let’s dive into some potential questions you might encounter in 2025. Here are a few areas to focus on:

Technical Skills Quiz

Operating Systems: Questions about different OS platforms (Windows, macOS, Linux) and troubleshooting.

Networking: Understanding of basic networking concepts, protocols, and common issues.

Software Applications: Familiarity with common software used in service desks (ticketing systems, remote support tools).

Problem-Solving Scenarios Quiz
Troubleshooting Steps: How you approach solving technical problems.

Common Issues: How you would resolve frequent issues like network connectivity, software crashes, or hardware malfunctions.

Customer Service Skills
Communication: How you would handle difficult customers or explain technical issues in layman’s terms.

Empathy: Demonstrating understanding and patience with users facing issues.

Behavioral Questions
Team Collaboration: Examples of how you have worked in a team to resolve issues.

Adaptability: How you handle changes or unexpected challenges in a work environment.

Preparing for the Versant test is important if you want to perform well! The Versant test assesses your spoken English skills and is often used by employers and educational institutions to evaluate non-native English speakers2.

Here are some key areas to focus on while preparing:

Listening and Speaking Tasks

  1. Reading Test: You’ll read numbered sentences and answer questions based on them.
  2. Repeats: You’ll repeat sentences word-for-word.
  3. Short Answer Questions: You’ll listen to questions and respond with a single word or short sentence.
  4. Sentence Builds: You’ll rearrange short phrases into a complete sentence.
  5. Story Retelling: You’ll listen to a story and then describe it in your own words.

Practice Resources

  • Free Practice Tests: There are online resources available that offer free practice tests and sample questions.
  • Official Guides: Pearson, the company behind the Versant test, offers official guides and practice tests for purchase.
  • Listening and Speaking Practice: You can find free mp3s and practice questions online to help you get used to the format.

Would you like more detailed examples or specific questions on any of these tasks? I’m here to help you prepare!

Quiz for Network issue.

Quiz for Versant test.

You can practice from here also :Versant, our tests | Pearson Languages

Follow this to clear your versant: How To Clear Versant Round. Versant Video Documentation In Details For Each Round. – Service Desk Expert