By callmepandeyji.com 
HCL Technologies Limited, d/b/a HCLTech (formerly Hindustan Computers Pvt. Limited), is an Indian multinational information technology (IT) services and consulting company headquartered in Noida.
The founder of HCLTech is Shiv Nadar. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 225,944 employees.
HCLTech is on the Forbes Global 2000 list. It is among the top 20 largest publicly traded companies in India with a market capitalization of ₹281,209 crore as of March 2022. It is one of the top Big Tech (India) companies.
In 1976, a group of eight engineers, all former employees of Delhi Cloth & General Mills, led by Shiv Nadar, started a company that would make personal computers. Initially floated as Microcomp Limited, Nadar and his team (which also included Arjun Malhotra, Ajai Chowdhry, D.S. Puri, Yogesh Vaidya and Subhash Arora) started selling teledigital calculators to gather capital for their main product. On 11 August 1976, the company was renamed Hindustan Computers Limited (HCL). The company originally was focused on hardware but, via HCL Technologies, software and services became a main focus.
About the job
Exp- 8-17yrs
Job Location- Lucknow
Mandatory Skills
- ITIL Certified
- Experience in Network Telecom domain a must
- Hands-on experience in Incident Management, Problem Management, Change Management and Service Level Management
- Good experience in understanding Contracts
Responsibilities include:
- Conduct service management review in collaboration with key client stakeholders to ensure services and performance are aligned with the Customer’s business plans.
- Overall relationship management with the Customer
- Manage Customer enablement duties such as customer portal overview, training, access requests and ongoing Customer needs.
- Manage service level assessments, reporting and conduct analysis on the trends and patterns through SLA reporting.
- Review internal Key Performance Indicators (KPIs) and provide action plans, when necessary, to improve performance.
- Collaborate with Service Assurance team, Service Delivery team and the Customer to seek areas for process enhancements, streamlining and driving improved performance collectively.
- Acts as the primary liaison between the project team(s) and the Customer for new initiatives, engagements, and infrastructure changes.
- Partners closely with sales for growth enablement.
- Align stakeholders and functional groups to identify complex business and challenges face by the Customer, improving Customer satisfaction, resolving Customer escalations, and overall service performance.
- Participates in any technical, network, SLA, contract compliance escalation as appropriate. Engage with Customer executives and executives in the prioritization an\d resolution of escalations, as appropriate.
- Establish periodic status meetings with the Customer to discuss status of contractual relationship.
- Lead monthly/quarterly governance forums and ensures agreed upon governance meetings, peer-to-peer sessions are conducted consistently as per schedule.
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