By callmepandeyji.com Candidate will serve as Customer Service Representative resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
📍 HCL Tech hiring Fresher Candidates- Customer Service Representative Role
Good Typing speed
Candidate should be comfortable for Night shift
Good Communication Skills Required
🚀 About the Role of Contact Centre Customer Service Executive
Btech, MTech, BCA and MCA candidates are not eligible.
Job Description – Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria
- Excellent communication skills – both verbal and written – with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Interested candidates share resume
Contact person- Shivangi Sharma
🌐 Why Join Us as a Customer Service Representative ?
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
👉 Apply Now!
📎 Click here to apply on LinkedIn
Don’t miss the chance to be a part of a team that values innovation, integrity, and impact. Your next big career move starts here!
About HCLTech
IT Services and IT Consulting 10,001+ employees 244,689 on LinkedIn
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.
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Written by Callmepandeyji (Abhishek Kumar)
Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative
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