By callmepandeyji.com 
Preparing for the HCL Service Desk interview in 2025 involves several key steps to ensure you’re well-equipped for the technical and behavioral questions you might face. You need to be good in technical support and should be good communication skills.
Below are some important topics which you need to prepare if you are preparing for service desk.
1. Understand the Role
Familiarize yourself with the responsibilities of a Service Desk Analyst. This includes handling customer queries, troubleshooting technical issues, and providing support for various IT services.
2. Technical Skills
Brush up on your technical knowledge, especially in areas such as:
- Networking: Understanding IP addressing, DNS, DHCP, and troubleshooting network issues.
- Operating Systems: Proficiency in Windows, Linux, or other relevant operating systems.
- Hardware: Basic knowledge of computer hardware components and troubleshooting.
- Software: Familiarity with common software applications and troubleshooting common issues.
- Technical Questions: Prepare some technical questions which I already uploaded on YouTube and website both.
3. Ticketing Systems
Be prepared to discuss your experience with ticketing systems in service desk like ServiceNow, JIRA, or any other system you’ve used. Explain how you manage and resolve tickets efficiently. Speak about SLA and Ticket handling time.
4. Problem-Solving Skills
Practice your problem-solving skills by working through common IT issues in service desk. Be ready to explain your approach to troubleshooting and resolving issues, including communication with clients.
5. Soft Skills
Highlight your communication, teamwork, and customer service skills. These are crucial for a Service Desk role as you’ll be interacting with customers and colleagues regularly. I made a special video on my YouTube channel for soft skill so if you want to improve your soft skills then go and watch that video.
6. Mock Interviews
Conduct mock interviews with me or use online resources to practice answering common interview questions which I uploaded on my website. This will help you become more comfortable and articulate during the actual interview in service desk. If you want Mock Interview or for one-to-one communication, then you need to become my member first then I will conduct mock interview and also support you on one-to-one communication to clear your doubts.
Steps to become Member on my channel.
Step 1: – Open YouTube on laptop or desktop
For mobile – open YouTube on browser as desktop mode.
Step 2: – After performing step one you will get join button on my channel dashboard. You can follow this link too.
https://youtube.com/@callmepandeyji?si=kVcHPavqtTopKHV9
Step 3: just pay little amount and become member and share the screenshot with me. (On Instagram)
You can also do Versant Mock test by Versant Test taker preparation | Pearson Languages. Versant Test is also important if you want to clear service desk. I uploaded a playlist on my YouTube channel specially for Versant Test so you can go and checkout that from here
7. Stay Updated
Keep yourself updated with the latest trends and technologies in IT support and subscribe my YouTube channel for job updates. This shows your commitment to continuous learning and staying relevant in the field.
8. Review Company-Specific Questions
Look up common interview questions specific to HCL and practice your answers for service desk. For example, questions about your previous experience, handling difficult customers, and resolving long-standing issues. Also prepare some scenario base questions and answers.
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Thanks
Written by Callmepandeyji (Abhishek Kumar)