Mastering Service Desk FAQs 2025: Essential Insights by Callmepandeyji

I am going to share real Service desk FAQs which were asked by you guys on my YouTube channel. I have replied to all the comments on my YouTube channel, so stay calm and read the full article to understand about queries and resolutions.

1. What is a service desk? (A service desk is a single point of contact between an organization and its employees, customers, stakeholders, and partners for IT-related issues and service requests.)
2. Sir I have got selected in HCL tech as graduate trainee . I work in night shift for support project on AWS cetrix and service now platform. Is it good for my career growth ? If yes which field I should go for and what project I should find internally in hcl ? (Yes- Go in Cloud sector as you have experience in AWS. Try in AWS or Azure.)
3. Sir mera BGV completed dikha raha ha, but fir bhi background verification vale call krke verify k rahe ha.. aur kitna tym lagega offer letter mai – (Ha hota hai 2 verification v hota hai. Ek hcl ka aur ek process ka jisme aap jaane wale ho).
4. Sir I want to improve my communication skills ? (Sure. Try mock test once. You just need to join membership Link to join membership Join this channel https://www.youtube.com/channel/UCcw1WVmQ30XUU9_eSdh2g5Q/join)
5. Mai walk in interview m gai thi. Wha 3 round hua ab process associate k lie pre assisment test ka mail aaya hai.. Uske regarding kuch bta dijie.isme negative marking hai kya kitne no. Lane pdenge . Or fir iske Bad kya hoga.. ..pls.. Relpy (Negative nahi hota usme iske baad aapka technical interview hoga aur fir HR round hoga.)
6. I mistakenly uploaded the SOF document, which is not required for the verification process. I have all the necessary documents and have tried to remove the incorrect document from the portal, but unfortunately, I am unable to do so. I would like to confirm what happens if I don’t remove sof document from the portal. it will impact bgv my bgv process or will it proceed as usual? (You can edit it after joining. Don’t worry)
7. Hi i accidentally entered incorrect details in 7years address verification hr is not answering when im calling authbridge team telling hr can update and she is not responding properly what i can do (You can update that later. Don’t worry)
8. Hi sir, i worked for a company 8 months but didn’t create pf account by that company also salary was given via cash and no payslip as ut was very bew company, also got closed during Covid, i only have offer letter and relieving letter from that company, will my bgc get clear in HCL? please let me know (You need to mention that to your hr. And maybe they will treat you as a fresher)
9. Great sir your question will help me for My interview. (Thanks)
10. Thank you sir all your video are really helpful to prepare for IT Service Desk Job Interview. (Most welcome )
11. You made very good videos for interview propose sir. (Thanks)
12. sir please help me i have received my call for techncial round which will be the final round at HCL tech lucknow for service desk position. I have to ask if i prepare all the 60 questions given on your site will i be able to crack the interview? Please resolve my query sir this chance i cannot miss (Yes just go throw with 60 questions.
13. What should I do if I need urgent assistance outside of regular hours? For urgent assistance outside of regular hours, please call our emergency support line at [your emergency support line number]. Our team will be available to help with critical issues.

Service desk FAQ

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Also Read: https://callmepandeyji.com/service-desk-technician/

Also Read: https://callmepandeyji.com/service-desk-support-salary/

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Written by Callmepandeyji (Abhishek Kumar)