Service desk interview questions and answers ultimate guide for HCL, Infosys and Wipro 2025

Some common service desk interview questions and answers for HCL, Infosys, and Wipro which will help you to clear the interview. These questions are very technical and for both Fresher and Experience Person.

HCL Service desk Interview questions and answers.

1. Tell me something about yourself.
   • Answer: Briefly describe your background, education, and relevant experience.
2. What was your previous experience?
   • Answer: Highlight your previous roles, responsibilities, and achievements.
3. How do you connect a printer using an IP address?
   • Answer: Explain the steps to connect a printer using its IP address, including configuring network settings and installing drivers.
4. What is SMTP and how is it used?
   • Answer: Describe SMTP (Simple Mail Transfer Protocol) and its role in sending emails.
5. How would you help a client from the healthcare industry who is finding difficulty with their system?
   • Answer: Provide a scenario-based response, focusing on troubleshooting steps and communication with the client.
6. What is the difference between Windows 10 and Windows 11?
   • Answer: Discuss the key differences, such as the redesigned Start menu, improved multitasking features, and better gaming performance in Windows 11.
7. How do you handle issues that have been pending for a long time?
   • Answer: Explain your approach to prioritizing and resolving long-standing issues, including communication with stakeholders and escalation procedures.
8. What are the steps to perform a system scan on a Windows machine?
   • Answer: Describe the process of running a system scan using built-in tools like Windows Defender or third-party antivirus software.
9. Explain the process of troubleshooting a BSOD (Blue Screen of Death) in Windows.
   • Answer: Identify the error code and message, check for recent hardware or software changes, boot into Safe Mode, update or roll back drivers, and perform a system restore if needed.
10. How do you configure DHCP on a Windows Server?
    • Answer: Install the DHCP role, create and configure a new scope, set up options like default gateway and DNS servers, authorize the DHCP server in Active Directory.

Infosys Service desk Interview questions and answers.

1. Describe your experience with ticketing systems.
   • Answer: Mention specific ticketing systems you’ve used, such as JIRA or ServiceNow, and how you managed and resolved tickets.
2. How do you approach troubleshooting network issues?
   • Answer: Describe your methodical approach, including gathering information, checking connections, and using diagnostic tools.
3. Can you explain what DNS is and how it works?
   • Answer: Explain the Domain Name System (DNS) and its role in translating domain names to IP addresses.
4. What is the role of a Service Desk in an organization’s IT infrastructure?
   • Answer: Discuss the importance of the Service Desk in resolving technical issues and providing support to end-users.
5. Can you explain what DNS is and how it works?
   • Answer: Describe the Domain Name System (DNS) and its role in translating domain names to IP addresses.
6. How do you troubleshoot network connectivity issues?
   • Answer: Outline your methodical approach, including checking physical connections, verifying network settings, and using diagnostic tools.
7. What is the role of a Service Desk in an organization’s IT infrastructure?
   • Answer: Discuss the importance of the Service Desk in resolving technical issues and providing support to end-users.

Wipro Service desk Interview questions and answers.

1. What are the troubleshooting steps you follow if a printer is not working?
   • Answer: List the steps to troubleshoot a printer issue, such as checking connections, restarting the printer, and updating drivers.
2. How do you resolve issues with VPN?
   • Answer: Explain your approach to troubleshooting VPN issues, including checking network connections and VPN settings.
3. What is the difference between customer support and customer service?
   • Answer: Describe the distinction between providing technical support and delivering overall customer service.
4. What are the troubleshooting steps for a printer that is not working?
   • Answer: List the steps to troubleshoot a printer issue, such as checking connections, restarting the printer, and updating drivers.
5. How do you resolve issues with VPN connectivity?
   • Answer: Explain your approach to troubleshooting VPN issues, including checking network connections and VPN settings.
6. What is the difference between customer support and customer service?
   • Answer: Describe the distinction between providing technical support and delivering overall customer service.

These are the important Service desk Interview questions and answers which will help you to pass any service desk interview. Also read below Service Desk Interview question which is in part 1 and part 2.

Also Read: Top 30 Service Desk / Technical Support Interview Questions Part -2 – Service Desk Support

Also Read: What is it service desk? | HCLTech Service desk Interview