By callmepandeyji.com Discover the top 5 service desk companies in India for 2025. Explore job opportunities, application links, interview processes, Versant test requirements, and sample interview questions.
1. HCLTech
- Overview: HCLTech is a leading IT services provider in India, offering a range of services including IT support and service desk solutions.
- Job Opportunities: HCLTech frequently hires for roles like Service Desk Analyst and IT Support Engineer.
- Application Link: HCLTech Careers
- Interview Process:
- Aptitude Test
- Essay Writing
- Technical Interview
- HR Interview
- Versant Test: Yes, HCLTech utilizes the Versant English Test to assess candidates’ communication skills. Prepare HCL Versant
- Sample Interview Questions:
- What is BIOS?
- Describe your experience in technical support.
- How do you handle high-pressure situations?
- Click here for: 30 Interview Questions and answers.
2. Wipro
- Overview: Wipro is a global IT company offering comprehensive service desk solutions across various industries.
- Job Opportunities: Positions include Technical Service Desk Analyst and IT Support Specialist. Glassdoor
- Application Link: Wipro Careers
- Interview Process:
- Group Discussion (GD)
- Telephonic Interview
- Face-to-Face Interview
- Versant Test: Not typically required for service desk roles at Wipro.
- Sample Interview Questions:
- How would you resolve a technical issue without prior experience?
- Why should we hire you?
- Explain your understanding of Active Directory.
- Click here for: Interview Questions and answers Part-2.
3. Tech Mahindra
- Overview: Tech Mahindra provides IT services and solutions, including robust service desk support for global clients.
- Job Opportunities: Roles such as IT Service Desk Technician and Technical Support Associate are commonly available.
- Application Link: Tech Mahindra Careers
- Interview Process:
- Online Assessment
- Technical Interview
- HR Interview
- Versant Test: Yes, candidates may be required to take the Versant test to evaluate communication skills. TDS Global Solutions
- Sample Interview Questions:
- Describe your experience with ticketing systems.
- How do you approach troubleshooting network issues?
- What steps do you take to ensure customer satisfaction?
- Click here for: Interview Questions and answers.
4. Fujitsu India
- Overview: Fujitsu India offers a wide range of IT services, including service desk support, with a focus on innovation and customer satisfaction.
- Job Opportunities: Positions like Service Desk Analyst and IT Support Engineer are available. LinkedIn
- Application Link: Fujitsu India Careers
- Interview Process:
- Aptitude Test
- Technical Interview
- HR Interview
- Versant Test: Not specified; candidates should confirm during the application process.
- Sample Interview Questions:
- Can you describe a time when you had to troubleshoot a technical issue for a user?
- How do you prioritize tasks during high-volume periods?
- Explain your experience with remote desktop tools.
- Click here
5. Zones India
- Overview: Zones India specializes in IT solutions and services, including service desk support for various clients.
- Job Opportunities: Entry-level positions like Service Desk L1 are available for freshers.
- Application Link: Zones Careers
- Interview Process:
- Initial Screening
- Technical Interview
- HR Interview
- Versant Test: Not typically required; candidates should verify during the recruitment process.
- Sample Interview Questions:
- How do you handle customer complaints?
- Describe your experience with incident management.
- What tools have you used for remote troubleshooting?
- Click here
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6. FAQs About Service Desk Jobs in India
1. What is a service desk job?
A service desk job involves providing IT support to end-users by resolving technical issues, guiding them through troubleshooting steps, and escalating problems when necessary. Common roles include Service Desk Analyst and IT Support Executive.
2. Which are the top service desk companies in India?
Some of the top service desk companies in India are:
- HCLTech
- Wipro
- Tech Mahindra
- Fujitsu India
- Zones India
These companies offer extensive IT support services both nationally and internationally.
3. Do service desk companies in India require the Versant test?
Yes, some companies like HCLTech and Tech Mahindra require the Versant English test to evaluate communication skills. Wipro and Zones India usually do not require this test.
4. How do I prepare for a service desk interview?
To prepare:
- Brush up on basic IT knowledge (OS, networking, troubleshooting)
- Practice English communication
- Review customer service scenarios
- Prepare for the Versant test if required
5. What is the salary of a service desk analyst in India?
The average starting salary for a service desk analyst in India ranges from ₹2.5 LPA to ₹4.5 LPA. Salaries may vary based on company, city, and experience level.
6. Can freshers apply for service desk jobs?
Yes, many service desk roles are open to freshers. Companies like HCLTech, Tech Mahindra, and Zones India regularly hire graduates with basic technical knowledge and good communication skills.
7. Are service desk jobs good for career growth?
Yes, service desk roles are a great entry point into IT. With experience, professionals can move into roles like System Administrator, Network Engineer, or IT Manager.
Some important jobs.
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Written by Callmepandeyji (Abhishek Kumar)